Having a strong internet and social media presence is absolutely crucial for most NGOs and charities — but even though these groups may have a positive mission, abuse and trolling often comes with the territory of online advocacy and campaigns.
In a small survey of charity professionals last year, 61% said they had experienced online hate while working with their current organization, yet the vast majority said they had not received any training to help them deal with this.
While the Charities Against Hate coalition is calling on social media companies to do more to tackle the issue, in the meantime organizations must figure out how to respond.