How new chief's people-centered approach can drive change at VSO

The Voluntary Services Overseas International has been quietly implementing wide-ranging changes over the past few years.

The aid agency has been putting in place measures to diversify its sources of income, and save up where it can. It moved its headquarters from Putney to Kingston (both in southwest London), allowed several staff members to work remotely, and increased its fundraising budget to 10 percent as part of its goal to expand its donor base and reduce reliance on strategic grants coming from the U.K. Department for International Development.

The aid agency has also decided to put much of its resources where it believes it can have more impact, opening an office in Myanmar and shutting its doors in Burkina Faso, and lower-middle-income countries Cameroon, Indonesia, Laos, Mongolia and Sri Lanka.

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