Relying on results can become an obstacle to performance improvement.
Instead, a shift from quantitative to qualitative goals — where the behavior of employees is in sharper focus — can create a motivated and energized workforce, according to Bård Kuvaas, professor of organizational psychology at BI Norwegian School of Management.
It’s time to stop getting lost in numbers and focus on employees, Kuvaas told attendees of the Career Development Roundtable in Oslo, Norway, last week. In fact, this shift can reduce costs and increase profits.