SMI is a professional services firm that delivers innovative IT solutions by leveraging industry experts with proven technologies for organizations in the Tri-State area. In 1981, SMI was created to provide leading organizations with the most comprehensive Information Technology (IT) service throughout the system development life cycle. SMI provides consulting services through the whole development life cycle, including defining objectives and requirements, developing solutions to meet business needs, and reviewing the effectiveness of those solutions implemented.

For over four decades, SMI has been developing, implementing and overseeing management and disbursement solutions for a variety of state service agencies. Their Passion to Serve, combined with an effective workflow, highly trained staff and cutting-edge technology, positions us as industry leaders in providing support services for these agencies. Below is a brief summary of some of the solutions they offer.

CHILD SUPPORT SERVICES

They design, implement, staff and operate child support state disbursement units (SDUs) for state agencies across the country, each tailored to meet the demands of the state, and designed to provide accurate and extremely efficient payment disbursements to child support recipients. This accounts for more than 92 percent of their business.

PAYMENT PROCESSING

SMI combines the latest technological advances with years of experience to implement payment processing solutions that are fast, streamlined and extremely accurate.

smiONE™ VISA® PREPAID CARDS

The smiONE Visa Prepaid Card provides state agencies an effective, cost-saving way to disburse payments, and provides the recipients not only instant access to their funds, but also a powerful tool for their personal finances.

FINANCIAL MANAGEMENT

They have developed an array of highly efficient accounting and financial management tools to help their clients keep track of their funds in a robust, easily accessible environment.

DOCUMENT MANAGEMENT

SMI provides a secure, accessible system of document scanning, storage and retrieval, making it easy for their customers to store, track and retrieve case-specific paperwork, saving hours of time and thousands of dollars in administrative costs.

CUSTOMER SERVICE

They provide and oversee customer service centers with highly trained representatives to interact with and problem-solve for your recipients, operating at industry-leading rates of customer satisfaction.