Accomplished senior ICT professional with over 20 years of expertise in delivering business-enabling digital solutions across the professional engineering, telecommunications, and international development sectors. Proven track record in leading global technology operations, optimizing IT infrastructures, and driving impactful end-user support in diverse, fast-paced environments. Known for delivering results that enhance operational efficiency, improve service delivery, and support strategic goals in complex, international settings. Demonstrated success in building and nurturing relationships between global teams and country offices to ensure secure, high-quality IT services across multiple regions. Extensive experience in leading IT service delivery and governance for US Agency for International Development (USAID) projects across five continents, driving initiatives in cloud-based solutions, identity management, network security, and infrastructure in support of geographically dispersed mission footprint.
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