**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****
UNOPS has signed an agreement with UNGSC to ensure the seamless support operation of the UNGSC Valencia cafeteria during the transition period. The Cafeteria Assistant will be primarily responsible for preparing and serving high-quality coffee, beverages, and simple food items such as pastries and sandwiches. The Cafeteria Assistant will also manage food distribution, including coordinating external vendor orders for staff, while maintaining cleanliness and organization of the food preparation and serving areas. Additionally, the Cafeteria Assistant will provide excellent customer service, monitor inventory, and ensure compliance with health and safety standards to create a welcoming and efficient dining environment for staff.
Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the Project Management Support - Specialist, the Cafeteria Assistant will work under the admin supervision of ICT Senior Assistant – Logistics to carry out the activities covered in this TOR.
The Cafeteria Assistant will be performing the following duties:
Food and Beverage Preparation
Prepare and serve coffee, tea, and other beverages to high-quality standards.
Handle simple food items, including pastries, sandwiches, and snacks, adhering to cafeteria guidelines and health standards.
Monitor and maintain the quality of food and beverages served.
Inventory and Restocking
Restock food, beverages, and supplies as needed throughout the day.
Monitor inventory levels and notify the supervisor of any shortages or needs for replenishment.
Cleaning and Sanitizing
Clean and sanitize work areas, food handling areas, and serving stations.
Ensure tables, utensils, dishes, and equipment are clean and ready for use.
Clear tables promptly after use and ensure dining areas are clean and inviting.
Adhere to all health and safety regulations, maintaining a clean and hygienic environment.
Customer Service
Greeting customers warmly and assist with placing orders.
Provide excellent customer service, ensuring all diners have what they need for a pleasant experience.
Resolve customer complaints promptly or escalate them to the designated supervisor.
Operational Support
Facilitate the operation of an automatic cash machine for efficient and hygienic transactions.
Set up seating arrangements and ensure the dining area is organized.
Assist in coordinating food distribution from external vendors to staff.
Facilitate an efficient dining environment, ensuring smooth operations during peak and quiet hours.
Participate in feedback sessions to improve offerings and services.
Provide support when catering services are contracted for specific events.
Ensure consistency in service delivery and address any deficiencies promptly.
Perform additional tasks assigned by the supervisor to support cafeteria operations.
3. Monitoring and Progress Controls
The Cafeteria Assistant will ensure a high-quality and efficient cafeteria service. The work of the Cafeteria Assistant will result in increased customer satisfaction and an increase on the usage of the cafeteria service by the UNGSC, Valencia staff, a 15% increase from October 2025 to June 2026 through consistent preparation and delivery of quality coffee, beverages, and food items. The Cafeteria Assistant will maintain a clean, welcoming, and organized dining environment, improving overall staff engagement and use of the cafeteria. Ultimately, the Cafeteria Assistant will support the establishment of a reliable, efficient, and customer-focused cafeteria.
