Assistant ICT Services Officer

Job Description

The Commonwealth Secretariat is proud to support youth empowerment through our Young Professionals Programme (YPP). The YPP creates multiple opportunities for talented and qualified young people from across the Commonwealth to contribute to our core work through the transference of technical expertise, innovative ideas, specialist knowledge and fresh perspectives.

As part of the Commonwealth Secretariat’s YPP, we have an exciting opportunity for an ambitious individual to work within our Information and Communication Technology (ICT) Team as an Assistant ICT Services Officer on a two-year term.

The successful candidate will be responsible for providing technical and administrative support to the ICT Section of the Strategy, Portfolio, Partnerships and Digital Division.

Other responsibilities entailed in this role include (but are not limited to):

• Support the ICT Change Management process through ITIL change management procedures.
• Assisting the ICT Service Desk to resolve technical support issues that arise from calls and emails.
• Provide support and assistance for ICT projects related to Software Development, Data Management and Analytics, On-premise and Cloud infrastructure, IT risk and Cyber Security.

To be considered for the role, you must have a degree or an equivalent qualification in IT/Computing and hold a relevant IT certification. Candidates must also have at least one year of work experience in the support and delivery of IT services, gained through a combination of employment, voluntary, placement, apprenticeship, or internship positions. Candidates who are experienced in IT Infrastructural Service Delivery will have an added advantage.

The Commonwealth is a voluntary association of 54 member governments and provides guidance on policy making, technical assistance and advisory services to Commonwealth member countries. We support governments to help achieve sustainable, inclusive, and equitable development.

To join us, you must be a citizen of a Commonwealth country aged 27 years or younger on the date that applications close.

Please apply by submitting a CV and cover letter. Covering letters should be structured to address the key criteria required in the person specification, giving clear examples.

About the Organization

The Commonwealth is an association of 53 independent states consulting and co-operating in the common interests of their peoples and in the promotion of international understanding. The Commonwealth is active in a number of areas including development, democracy, debt management and trade.

The Charter of the Commonwealth Secretariat is available at: http://thecommonwealth.org/our-charter

Follow us on Twitter: @commonwealthsec @ComSecYouth
Like us on Facebook: www.facebook.com/commonwealthsec
Visit our website: http://thecommonwealth.org/