This position focuses on providing expert support and management of the Atlassian Cloud ecosystem within UNOPS, ensuring optimal performance and alignment with business needs. The role involves analyzing business requirements, implementing solutions, and providing training to enhance user adoption and effectiveness of the Atlassian platform.
The ICT Senior Officer will analyze business needs, implement and maintain the Atlassian Cloud ecosystem, and integrate SaaS solutions to enhance UNOPS’ IT capabilities. The role ensures the platform’s integrity, provides training, and promotes best practices to support successful delivery of business solutions.
1. Atlassian Cloud Business Support
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons, to ensure maximum uptime and performance.
Monitor issues reported, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds.
Conduct business needs analysis assessments with relevant stakeholders to ensure business requirements and needs are captured, met, and that the appropriate solution is delivered.
Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment.
Actively engages with stakeholders to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution.
2. Atlassian Cloud Platform Management
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.
Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.
Manage and maintain the entire Atlassian suite of applications including plug-ins.
Monitor issues reported to System Support, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds
Assist stakeholders with user acceptance testing, defect reporting and resolution.
Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what features/functionalities are used, and common use case scenarios performed.
3. Business Solutions
Assist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions into the UNOPS IT landscape.
Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions.
Help solve technical problems through the use of SaaS and other off-the-shelf IT, and help scale by managing the application lifecycle from solution identification to implementation.
Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation.
4. Training, knowledge management and capacity development activities
Provide training including identification of needs, development of materials, communications of changes of platforms (new features), manual maintenance, etc.
Facilitate training and workshops on the Atlassian Cloud and other IT platforms to develop knowledge and contribute to the successful delivery
Promote best practices, share lessons learned and contribute to the wider community of practice
Assist selected offices on piloting the solution
