Concierge and Facilities Coordinator

Job Description

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Chemonics International is seeking a Concierge and Facilities Coordinator. The Concierge is a front-facing position and will interact with internal customers, external customers, and the general public. The Concierge is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. The Concierge is a hospitality professional who attends to the needs of guests and helps them organize their accommodations and administrative needs while visiting Chemonics-Washington. Working in a team alongside of the Receptionist, their duties also include making reservations, recommending local attractions to guests in and around Navy Yard. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Principal Duties and Responsibilities:

• Assist Receptionist with handling incoming calls to Chemonics’ main number
• Multitask and prioritize as necessary to meet customer needs
• Work in cooperation with the Facilities Management team in connection with maintenance and security issues
• Assist Receptionist with maintaining neat and orderly Reception area
• Assist Receptionist in administering building security badges and visitor management system per company policy
• Provides ad-hoc administrative support to staff and visitors such as printing, copying, scheduling rooms, travel arrangements, etc., from the second-floor concierge desk when appropriate
• Support catering requests by providing guidance to internal requestors on how to select and order catering for onsite events and meetings
• Contributes to updating operational documentation
• Serves as a Floor Warden, per established responsibilities
• Supports facilities management and safety/security efforts as needed
• Supports response to safety and security issues arising at Chemonics-Washington office, including the completion of relevant trainings, an understanding of relevant policies, procedures, and equipment, prompt reporting of issues or concerns, and actively serving as a floor warden
• Undertakes assignments on projects or special initiatives as appropriate
• Communicates and liaises with other departments, units, and individuals on joint planning and activities
• Serves as a resource for persons with questions about the facility, company policies, access control, visitor management, wayfinding, and special requests
• Organizes, schedules, leads, and provides onsite building tours for internal staff, clients/customers, and community visitors at direction of Facilities director or senior director
• Performs other duties and responsibilities as required

Requirements:

• High school diploma required. Associates degree preferred
• Minimum one year of relevant work experience required
• Demonstrated ability to communicate clearly and concisely, both verbally and in writing; strong cross-culture communication and sensitivity skills
• Demonstrated ability to provide excellent customer service, strong interpersonal skills
• Demonstrated ability to handle routine administrative tasks and operational issues
• Ability to multitask with strong attention to detail, organization, and time management
• Demonstrated ability to follow standard practices and procedures, receive general instruction and supervision, and contribute to projects and initiatives
• Ability to work both independently and as part of a team
• Demonstrated resourcefulness in problem solving and initiative to learn new skills
• CPR/AED certified or willing to be certified
• Demonstrated leadership, versatility and integrity

Work Conditions

• 40 hours/week onsite required
• Normal office environment; usually moderate noise level
• Occasional exposure to environmental conditions includes exposure to hot, cold, wet, humid, or windy conditions caused by the weather
• Ability to travel locally (within the Washington, DC metro area)

Apply by August 1, 2022. No telephone inquiries, please. Finalists will be contacted.

Chemonics is an Equal Opportunity Employer
Chemonics is an equal opportunity/affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Pay Transparency Nondiscrimination Provision
Chemonics will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Chemonics, or (c) consistent with Chemonics legal duty to furnish information. 41 CFR 60-1.35(c)

COVID-19 Recruitment Information
Chemonics International is continuously monitoring COVID-19 activity around the world. The health and wellbeing of our staff and potential candidates is of the utmost importance to us and we continue to offer virtual interviews for all on-going recruits. On-boarding for new staff is offered in hybrid format through our Washington, D.C. and London, UK offices to accommodate remote workers.

COVID-19 Vaccination Information
Chemonics requires all US employees to be fully vaccinated.

The Hourly Pay Range for this position is: $21.96 - $27.46.

An employee’s pay position will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, ESOP, 401(k), and other benefits to eligible to US based employees. Please visit https://chemonics.com/life-at-chemonics/our-benefits/ to find out more about the benefits this position is eligible for.

About the Organization

Founded in 1975, Chemonics is an international development consulting firm. In more than 70 countries around the globe, our network of 5,000 specialists share a simple belief: that the challenges we face today are best solved through the right partnerships — sharing knowledge, expertise, and experience to deliver results. As part of our culture and values, Chemonics is proud to be named a “Best Place to Work” in the Human Rights campaign Foundation’s 2021 Corporate Equality Index. Where Chemonics works, development works. Follow us on Facebook and Twitter or visit us at www.chemonics.com.