Customer Care Intern

Job Description

Job Description IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
In general, the Internship Programme aims at attracting talented students and graduates who: a) have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities; b) are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or c) are sponsored by governmental/non governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor. d) are either enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated in the last 12 months. e) are between 20 and 36 years of age. Responsibilities

• Assist in providing information to migrants before, during and after health assessments: provision of accurate and timely replies to applicants’ enquiries through phone, Whatsapp, email, and in person; assistance and guidance with value added services.
• Assist in receiving applicants as they report for migration health assessment: taking pictures, preparing and issuing health assessment tracking sheets, assisting correctness of information filled in on tracking sheets, and bank payment slip; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
• Onsite appointment booking: assist in booking health assessments on provided software application and issuing appointment confirmation accordingly.
• Assist in collecting feedback from applicants as they go through the health assessment process with the objective of assessing the quality service delivery.
• Data-unit support: assist in accurately registering applicants during their health assessment on Mimosa and Emedical, and in the deletion of duplicates on Mimosa.
• Provide general administrative, and clerical support to the Migration Health Unit.

Qualifications

Education and Experience

The candidate should:

• Be enrolled in the final academic year of Bachelor’s / Master`s level or equivalent in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;
• Be enrolled in a graduate school programme (second university degree or equivalent, or higher);
• or have graduated with a university degree (not later than 1 year ago) in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;

Skills

• Excellent communication skills
• Knowledge of customer care.
• Ability to work effectively both on his/her own and within a team of varied cultural and professional backgrounds.
• Ability to pay attention to details and work under pressure and meet deadlines with minimum supervision.

Languages

• Fluency in English and in French

Deadline: 7 Jul 2025

About the Organization

About IOM Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 132 member states, a further 17 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement. IOM works in the four broad areas of migration management: Migration and development Facilitating migration Regulating migration Forced migration. IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants' rights, migration health and the gender dimension of migration.