Director of Business Performance & Innovation

Job Description

Job Title: Director of Business Performance & Innovation

Supervisor: Managing Director

Location: Cap-Haitien, Haiti

Role Description: The Director of Business Performance & Innovation (BP&I) is a pivotal leadership role at Care 2 Communities (C2C), serving as the senior leader on enterprise-wide business efficiency and growth strategy. The Director of BP&I will turn data, performance insights, and strategic analysis into decisions that strengthen and scale the C2C’s operational model. This position ensures that C2C’s business operations are efficient, strategic, forward-looking, and – critically – prepared for scale. The new Director of BP&I will professionalize and streamline C2C’s systems, strengthen financial and operational controls, and leverage digital tools and data to build internal capacity to support C2C’s ambitious expansion trajectory in Haiti.

Responsibilities:

1. Scaling Strategy:

• Lead C2C’s expansion strategy within Haiti by developing and overseeing the multi-year growth plan to launch 12 new clinics within 4 years.
• Develop and implement a methodology for defining and evaluating the addressable market for C2C’s clinic model in Haiti, identifying the best growth strategy within the market.
• Refine and optimize the market assessment process, using data to inform decision-making and unit economic forecasting.
• Build and implement unified systems, processes, and decision frameworks that enable the organization to scale effectively while maintaining clinical quality, operational excellence, and accountability.
• Proactively identify, assess, and mitigate risks associated with rapid expansion, ensuring that resource allocation, timelines, and readiness criteria are realistic and that new clinics launch successfully.
• Collaborate with cross-functional teams to ensure expansion plans integrate community engagement, clinical operations, supply chain, finance, and human resources considerations from the outset.

2. Financial Leadership:

• Oversee all organizational financial operations, including enterprise and clinic-level budgeting, forecasting, and reporting.
• Design and institutionalize robust systems for financial planning, performance monitoring, and cost analysis that enable data-driven decision-making, operational efficiency, and sustainable growth.
• Lead financial modeling and scenario planning to support strategic initiatives, service-line expansion, and long-term business planning.
• Build and maintain strong relationships with auditors, banks, and financial service providers, ensuring transparency, accountability, and strategic alignment.

3. Partnerships:

• Serve as the lead external partnerships representative for C2C, building and maintaining strategic relationships with the MSPP, donor agencies, partner NGOs, and other key stakeholders.
• Elevate C2C profile and positioning within Haiti as a leader in health delivery innovation.
• Identify and manage partnership opportunities that advance C2C’s mission, optimize service delivery, and leverage alignments between peer organizations.

4. Data & Analytics:

• Develop and oversee an operational data strategy that strengthens operational and financial decision-making across all C2C clinics.
• Lead analysis of operational quality, patient volume, sales, cost structure, and program outcomes to identify opportunities for improved performance and social impact.
• Build simple, reliable data systems (dashboards, reports, KPI frameworks) to drive business excellence and understanding across the leadership team.
• Partner with leaders and domain managers to ensure accurate, timely, and consistent data collection and reporting.
• Translate complex data insights into clear recommendations that can be easily understood by non-technical staff.

5. Special Projects:

• Lead high-priority, cross-functional initiatives that advance C2C’s growth, efficiency, and innovation goals.
• Design, launch, and manage pilot programs (e.g., payment innovations, digital tools, partnerships) and evaluate their feasibility and impact.

Experience Required:

• Minimum of 8-10 years of progressive experience in business operations, administrative management, finance, or a Chief of Staff role, with significant leadership responsibilities.
• Bachelor’s degree in Business Administration, Finance, Management, or a related field; Master’s degree (MBA or equivalent).
• Proven track record of managing complex business operations functions (finance, HR, IT, procurement) within a dynamic environment, preferably in a non-profit or social enterprise, but relevant private sector experience will also be considered.
• Strong financial acumen, including budgeting, financial reporting, and grant compliance.
• Demonstrated experience in developing and implementing operational policies and procedures.
• Essential: Deep familiarity and extensive experience working within the Haitian business and administrative context, with a strong understanding of local regulations, cultural nuances, and professional networks.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to exercise delegated authority effectively.
• Exceptional interpersonal and communication skills, with the ability to work collaboratively with diverse stakeholders, including local teams, international partners, and the Board.
• Ability to thrive in a resource-constrained environment, demonstrating resourcefulness and adaptability.
• Fluency in Haitian Creole and French is required; strong working proficiency in English is essential.
• Commitment to C2C’s mission and values, with a passion for driving systemic change in Haitian healthcare.
• Demonstrated ability to mentor and build the capacity of local teams.

Application Instructions:

• Please email your resume and cover letter to jobs@care2communities.org before December 15th, 2025.
• Resumes without a cover letter will not be considered.
• Competitive salary based on experience, with growth opportunities.

About the Organization

C2C’s pioneering social enterprise healthcare model has changed how primary healthcare is delivered in Northern Haiti. Since launching the public-private partnership with Haiti’s Ministry of Health in 2018, C2C has served over 90,000 patient visits annually, developed high-impact specialty programming, and adapted to the growing service demand. Over the next three years, we are committed to increasing the reach of our healthcare services through operational and programmatic expansion while continuing to evaluate the impact of our core primary care service model on the health outcomes of the patients we serve.

We believe that public-private partnership in healthcare is the most effective, sustainable way to strengthen healthcare in developing countries. Our model harnesses the assets of the public sector, leveraging medical expertise and systemic capabilities, and integrates best practices and innovation from the private sector to deliver best-in-class, sustainable healthcare services in one of the world’s most challenging health markets.

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