Job Description
Background
Chemonics International is a major international development consultancy, with a 46-year history and a track record for delivering integrated solutions across multiple sectors and geographies to support the achievement of the sustainable development goals. With experience in over 150 countries and global network of over 5,000 technical specialists, Chemonics is recognised as one of the world’s leading partners for international development.
Chemonics UK was established in 2019 and has quickly developed a strong and diverse portfolio of UK Aid-funded programmes. Chemonics UK works with government and development sector counterparts across three continents to deliver programmes in sectors including climate action, education, governance, peacebuilding, stabilisation, social cohesion, and research.
General Summary
The Global Technology Support Associate will provide technical support to our home office in addition to providing remote support to field offices located around the world in different time zones. The associate will be assigned to support laptop and other IT peripherals, AV technology, network and infrastructure and provide O365 applications expertise. This position identifies and promotes customer support services and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company.
Principal Duties and Responsibilities
- Analyse, troubleshoot, and provide tier 1 and tier 2 support and solutions to software and application issues including O365 Applications and other corporate approved applications.
- Analyse, troubleshoot hardware issues including laptops, printers, AV equipment and other IT peripherals
- Administer, maintain, and update LAN and associated items such as WAPs, Meraki firewalls, and switches.
- Detects and resolves connectivity problems and escalate where needed.
- Provides AV support for meetings, including assisting and training end users on the proper use of the equipment
- Promotes and tracks all incoming requests via ServiceNow ticketing system to ensure appropriate process is adhered to and followed up in a timely manner
- Ensure that project systems are compliant with Chemonics’ IT Security Standards
- Respond and action Microsoft Endpoint protection security alerts and escalate to Cyber Security Manager when needed
- Manage and update devices in Microsoft InTune
- Active Directory administration including account management
- Contributes to and participates in project start-ups, including IT procurement, systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the project office IT systems.
- Oversees asset management with manager for UK office
- Performs other duties and responsibilities as required
Qualifications and Experience
- Bachelor’s degree in computer science, network, or equivalent combination with education and one year experience
- Language proficiency in English and French required - B2 - C1 preferred
- Experience with Identity Providers (IdP) e.g., Azure Active Directory
- Good working knowledge in networking fundamentals (LAN/WAN), preferred Meraki experience
- Good working knowledge of TCP/IP and multi-tier network infrastructure, product and configuration experience, routing and switching technologies
- Experienced with problem identification, diagnosis, and resolution of problems
- Good understanding of ITIL and SLAs
- Experience with Microsoft SharePoint as an online document management system
- Excellent interpersonal, customer service and analytical skills
- CompTIA, Microsoft Certification such as A+, Network+, MCP is a plus
- Passionate about international development, experience in the sector preferred
- Demonstrated understanding of networking and system administration concepts including Active Directory
Other
UK work authorization required or ability to obtain it.
What we can offer
Chemonics’ culture of collaboration and creativity is a place where everyone can grow and thrive. We believe in giving our employees the tools and resources to keep them healthy, financially rewarded, and continuously developed, supporting everyone in the pursuit of greatness. Our package offering consists of the following:
- We offer a competitive starting salary and benefits
- Annual leave 25 days + bank holidays, increasing to 30 days + bank holidays with service
- Pension scheme
- Private medical cover, with additional dependants’ cover offering and life insurance
- Excellent family-friendly benefits (Maternity/Paternity/emergency childcare schemes)
- Enhanced sick pay and insurance cover
- Learning and development training offerings and funding
- EAP and well-being benefits
Apply by 10.11.2023
This position is located outside the U.S.
About the Organization
Founded in 1975, Chemonics is an international development consulting firm. In more than 70 countries around the globe, our network of 5,000 specialists share a simple belief: that the challenges we face today are best solved through the right partnerships — sharing knowledge, expertise, and experience to deliver results. As part of our culture and values, Chemonics is proud to be named a “Best Place to Work” in the Human Rights campaign Foundation’s 2021 Corporate Equality Index. Where Chemonics works, development works. Follow us on Facebook and Twitter or visit us at www.chemonics.com.
