Job Description
This role provides hands-on experience managing enterprise-grade ICT infrastructure, network equipment, servers, UPS systems, and monitoring tools in a high-profile, newly built national conference center hosting international events.
The Ministry of Agriculture Conference Center is a state-of-the-art national venue designed to host high-level conferences, multi-stakeholder dialogues, training programs, and international events. Modern audiovisual systems, including projection, sound reinforcement, hybrid meeting capabilities, interpretation booths, and a central control room, are essential to delivering a seamless and professional client experience. The ICT Assistant will report to the ICT Associate (Audiovisual & Data Center Lead). The ICT Assistant will support technical audiovisual operations before, during, and after events, to help ensure that all technology systems are fully functional, well-maintained, and capable of meeting expectations of diverse national and international clients.
The Position will support operation, monitoring, maintenance, and security of the data center, ensuring uninterrupted ICT service delivery across the conference center. This includes hardware support, network availability, backup routines, incident logging, and ensuring power and cooling systems are functioning effectively.
1. Data Center Operation
- Assist in monitoring server room equipment, including servers, switches, routers, firewalls, storage devices, UPS units, and backup systems, and report any irregularities to the ICT Associate.
- Check and record basic environmental conditions (temperature, humidity, airflow) and immediately alert the ICT Associate if readings fall outside acceptable ranges.
- Perform simple routine inspections of rack equipment, patch panels, cable organization, and power distribution units, ensuring everything is secure, tidy, and functioning as expected
2. Network troubleshooting
- Assist in basic network troubleshooting (LAN/Wi-Fi issues, IP configuration, cable faults).
- Support configuration of end-user devices under guidance (printers, PCs, tablets, access points).
- Monitor network connectivity across meeting rooms and public areas, ensuring stable service for international conferences.
- Support maintenance of VoIP, IPTV, access control, and CCTV systems connected to the data center network.
3. Hardware Care and Preventive Maintenance Support
- Assist in running daily, weekly, and monthly data backup routines.
- Verify backup logs and report irregularities to the ICT Associate
- Support implementation of ICT security practices such as patching, antivirus updates, and user access management.
- Conduct routine checks on server hardware, network devices, cables, and patch panels.
- Assist in ensuring UPS batteries are functioning and support periodic testing.
- ICT Support to Conferences
- Provide support to staff and clients on connectivity issues, login challenges, and basic ICT functionality.
- Ensure reliable Wi-Fi coverage in conference halls, breakout rooms, and VIP areas.
- Coordinate with Events and Facility teams to ensure ICT readiness before major events.
