Job Description
This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration.
The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.
UNOPS supports UNDP in implementing the Global Programme on Nature for Development, which advances nature-based solutions to achieve the 2030 Agenda through biodiversity conservation, ecosystem restoration, and inclusive natural resource governance. Within this framework, the ICT Associate – Systems Support plays a key operational role by ensuring the effective functioning, maintenance, and continuous improvement of ICT systems, web-based applications, and digital platforms that support programme delivery and internal operations. Working under the supervision of the ICT Specialist in a service-oriented, multi-stakeholder environment, the role provides user support, troubleshooting, and systems coordination, ensuring that digital solutions are reliable, secure, and aligned with operational and business needs.
The ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.
- Provide day to day technical support for internal web-based tools and digital platforms
- Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
- Support users with troubleshooting basic system, application, and access issues
- Assist in testing, documenting, and improving ICT workflows and tools
- Assist the ICT specialist in development and maintenance of web interfaces and dashboards
- Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
- Assist in integrating data outputs into web platforms
- Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
- Assist in maintaining structured databases and ensuring data accuracy
- Support preparation of data driven reports and visual outputs
- Assist the ICT specialist in basic technical documentation, user guides, and system notes
- Coordinate with internal teams to gather ICT requirements
- Support continuous improvement of ICT tools and processes
