ICT Specialist

Job Description

Dutystation: New York, United States of America

Functional responsibilities

Underthe overall supervision of Senior Programme Manager and in direct supervisionof ICT Development Specialist and in direct oversight of End User Computing Unit, the ICT Specialist, the ICTSpecialist will be performing the following functions:

Summary of Key Functions

1. Configuration Management
2. Operations Management
3. Support and Maintenance

1.Configuration Management

• Design, implement, and support all aspects of the Software Library (collections, software, packages/applications, software updates, and operating systems deployment) as well as WSUS, ADK/WAIK, MDT, USMT.
• Troubleshoot client-agent issues for all policy and content distribution.
• Create custom reports and SQL queries.

2.Operations Management

• Practice the structured Management Pack Lifecycle discipline.
• Deploy Management Packs.
• Troubleshoot and monitor Operations Manager infrastructure and misconfigured or malfunctioning issues and manage agent provisioning/de-provisioning.
• Test and document Operations Manager patches, service packs, creating and maintaining documentation to secure Management Pack content knowledge.

3.Support and Maintenance

• Manage day-to-day design, installation, and post-installation sustainment activities.

4.Performs other duties as may bereasonably required and in line with the incumbent’s scope of services above.

ExpectedResults:

The results of the work of the ICTSpecialist impact directly on delivery of services that satisfy therequirements of the Server, Storage and Backup Unit as well as the performanceof these services implemented in the OICT field missions and headquarters. Itwill also ensure proper processes and methodologies are followed andimplemented according to the latest of the industry standards. The incumbent isresponsible for ensuring activities for all global locations are in line withthe overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

• Advanced University degree (Master’s degree or equivalent) preferably in Information Systems or Computer Science or a related area.
• A first-level university degree (Bachelor’s degree) in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

WorkExperience

Required:

• A minimum of five years of experience in systems administration in a large enterprise environment is required including a minimum of three years of operational experience using Microsoft technologies to perform a broad range of Microsoft related technical functions (such as deployment, administration, configuration, troubleshooting, & maintenance).
• An expert level of knowledge of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Intune.
• Strong technical knowledge of Microsoft Windows, Active Directory, Group Policy, LDAP, Kerberos, DNS, TCP/IP, WMI, SNMP, Powershell, VB scripting, and MS SQL Server.

Desirable:

• Expertise in sites, site roles, site component configuration including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.
• Expertise in Microsoft Intune Application deployment and life cycle.

Language requirements:

• Fluency in English (read, write, speak) is required.
• Knowledge of another United Nations official languages is an asset.

About the Organization

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people and embrace diversity and are committed to equal employment opportunities. Our workforce brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries from a range of backgrounds, and languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.