IT Business Relationship Manager

Job Description

Chemonics International is seeking an IT Business Relationship Manager to serve as the primary liaison between Global Technology and Infrastructure Division (GTID) and the business. The IT Business Relationship Manager will ensure the Enterprise business objectives, requirements and constraints are clearly understood by GTID and that GTID’s considerations, service performance, spend and initiatives are clearly understood by the Business Line/Corporate leadership teams. The IT Business Relationship Manager will lead or support the delivery of the full lifecycle of information technology services to the business, from strategic alignment to service selection to service delivery and support, coordinate with other GTID groups to ensure the full set of GTID services addresses the regional requirements, ensure as needed the successful delivery of the business line/ Support Unit project portfolio throughout the project lifecycle through program and project governance activities, serve as the key spokesperson on the Enterprise technology for GTID with Business Line and Support Units stakeholders and clients, partners, and suppliers. The IT Business Relationship Manager will deliver a showcase of Business Relationship Management with the corporate and business line leadership team to build brand equity as well as help client sales and delivery teams with client relationships. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proactively communicate with the Business Line and Support Unit leadership team, including leading a rich dialogue on I.T. service performance, spend and priorities
• Analyze the regional needs ranging from strategic perspectives to service requirements. Ensure GTID understands the full spectrum of the regional requirements
• Advocate for the Business line/SUs across the GTID function, ensuring that ideas & feedback from the Business line/SUs are incorporated into GTID plans, initiatives, and activities
• Drive continuous improvement across the Enterprise, seeking opportunities to apply GTID knowledge, skills, products, and services to improve business processes and the end user experience
• Maintain a comprehensive Corporate level satisfaction and suggestion program, including formal/informal communications, surveys, and metrics
• Inform Business line/SUs leaders on the state of the region’s satisfaction and feedback/suggestions to the GTID organization on how to improve the Corporate satisfaction
• Ensure effective governance throughout the enterprise project lifecycle through governance committees
• Facilitate service transition to operations for the Business line/SUs, including participation in testing activities, service negotiation tasks and other appropriate change management activities
• Facilitate the I.T. Planning & Governance by ensuring the Business line/SUs awareness and participation
• Coordinate with the Enterprise Technology Architecture team to ensure the Business line/SUs requirements are included in technology standards and product selections
• Define and sustain change management/control procedures (CAB) ITIL based which discipline the applications development process, ensuring that adjustments to client requirements are effectively rationalized
• Assist the Business line/SUs to ensure critical change management tasks are accomplished
• Coordinate with the Cybersecurity, Applications, and Infrastructure Services Management teams to provide the Business line/SUs perspectives on service contracts, operations, and improvement opportunities
• Coordinate with other groups within the GTID organization to ensure all relevant considerations are communicated to the appropriate Business line/SUs stakeholders
• Serve as the key regional technology spokesperson for the GTID function with key Business line/SUs stakeholders or external clients/partners/suppliers, as appropriate, to demonstrate best practices
• Coordinate the Business line/SUs projects and operations teams, including their pools of cross-functional business analysts
• Manage incoming demand requests; identify requirements, facilitate Steering Committee meetings, set objectives; monitor and evaluate the quality, accuracy and outcome of work
• Prepare cost-benefit analyses for projects and assist business stakeholders in prioritizing projects submitted to the Demand Management Steering Committee
• Work with stakeholders and project teams to prioritize requirements
• Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations
• Performs other duties and responsibilities as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The qualifications listed below are representative of the required knowledge, skills, and/or abilities needed to perform the principal duties.

• College degree required, preferably in Computer Science, Information Systems, Business Administration, Finance, or a related field
• A minimum of 8 years of relevant work experience
• Demonstrated experience in strategic technology planning
• Demonstrated experience in leading the prioritization of multiple strategic objectives
• Demonstrated experience with organizational change management
• Familiarity with the functioning of a program management office and governance frameworks
• Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer
• Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business
• Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions
• Proven analytical and problem-solving skills
• Strong familiarity with project and program management disciplines, methodologies, and processes
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
• Ability to work both independently and as part of a team
• Demonstrated ability to manage and supervise staff and special initiatives
• Demonstrated leadership, versatility, and integrity

Physical Requirements

• Regular attendance and availability during normal business hours are required
• Ability to work in a normal office environment
• Occasionally lift and/or move up to 25 pounds

Work Conditions

• Normal office environment; usually moderate noise level
• Occasional exposure to environmental conditions include exposure to hot, cold, wet, humid, or windy conditions caused by the weather

Apply by September 4, 2023. No telephone inquiries, please. Finalists will be contacted.

Chemonics is an Equal Opportunity Employer
Chemonics is an equal opportunity/affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Pay Transparency Nondiscrimination Provision
Chemonics will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Chemonics, or (c) consistent with Chemonics legal duty to furnish information. 41 CFR 60-1.35(c)

The Hourly Pay Range for this position is: $49.85 - $62.31.

An employee’s pay position will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, ESOP, 401(k), and other benefits to eligible to US based employees. Please visit https://chemonics.com/life-at-chemonics/our-benefits/ to find out more about the benefits this position is eligible for.

About the Organization

Founded in 1975, Chemonics is an international development consulting firm. In more than 70 countries around the globe, our network of 5,000 specialists share a simple belief: that the challenges we face today are best solved through the right partnerships — sharing knowledge, expertise, and experience to deliver results. As part of our culture and values, Chemonics is proud to be named a “Best Place to Work” in the Human Rights campaign Foundation’s 2021 Corporate Equality Index. Where Chemonics works, development works. Follow us on Facebook and Twitter or visit us at www.chemonics.com.