Job Description
This is an exciting opportunity to contribute to the development and implementation of knowledge management activities within a dynamic and impactful organization. The position offers exposure to a wide range of projects and initiatives across South Asia, providing opportunities for professional growth and development in the field of knowledge management.
Important note on language requirements
- Fluency in English is required.
- Fluency in either Sinhala or Tamil is required.
The Knowledge Management Officer will play a crucial role in enhancing SAMCO’s ability to capture, share, and leverage knowledge effectively. This position will support the implementation of knowledge management strategies and initiatives, ensuring that SAMCO’s expertise and insights are readily available to support project delivery and strategic decision-making. The role requires a blend of analytical skills, technical proficiency, and strong communication abilities to foster a culture of knowledge sharing and continuous learning within the organization and with development partners.
The Knowledge Management Officer will support the development and implementation of knowledge management strategies and initiatives within SAMCO and for assigned project(s). This includes knowledge capture and documentation, knowledge sharing and learning platforms, data analytics and insights, and content management and communications monitoring and reporting. The role involves gathering, analyzing, and interpreting data to support informed decision-making and enhance organizational learning.
1. Knowledge Strategy & Governance
- Support the development and implementation of knowledge management strategy, aligning it with organizational/project(s)’ goals and objectives.
- Contribute to the establishment of knowledge management governance frameworks, policies, and procedures.
- Support monitoring and evaluation of the effectiveness of knowledge management initiatives, providing inputs for improvement.
2. Knowledge Capture & Documentation
- Facilitate the capture and documentation of knowledge assets, including best practices, lessons learned, and project outcomes.
- Support the development and maintenance of knowledge repositories, ensuring that information is easily accessible and retrievable.
- Support the creation of knowledge products, such as case studies, reports, and presentations.
3. Knowledge Sharing & Learning Platforms
- Support the management and maintenance of knowledge sharing platforms, such as SharePoint and other collaborative tools.
- Support knowledge sharing events, workshops, and communities of practice.
- Promote the use of knowledge sharing platforms and tools, encouraging peer engagement and participation.
4. Data, Analytics & Insights
- Support to gather, clean, and analyze data related to operations, projects, and knowledge assets.
- Support the development and maintenance of dashboards and data visualizing materials to track key performance indicators and trends.
- Provide insights and recommendations based on data analysis to support informed decision-making.
5. Content Management & Communications monitoring and reporting
- Support the management and maintenance of internal and external communications channels, ensuring that content is accurate, relevant, and up-to-date.
- Monitor and report on the effectiveness of communications activities, providing recommendations for improvement.
- Support the development of communications materials, such as newsletters, brochures, and social media content.
