Learners Wellbeing and Support Officer PNG

Job Description

Full time opportunity in Port Moresby, PNG. Locally based role.

Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific. 

The Role

The Learners Wellbeing and Support Officer is responsible for ensuring the safety, wellbeing, accommodation management, and day-to-day welfare of learners under the Pacific Australia Skills program in Papua New Guinea. The role supports the Learner Services Section and works closely with the Operations Manager to ensure learners are accommodated in a safe, inclusive, and supportive environment that meets program, Work Health and Safety (WHS), and duty of care requirements. The position plays a critical role in promoting learner welfare, compliance with student codes of conduct, and contributing to a positive learning experience for the learners.  

Roles and Responsibilities 

Learner Wellbeing and Duty of Care

• Provide day-to-day wellbeing support to learners during the period of boarding. 
• Act as a first point of contact for learner welfare concerns, escalating issues to the Operations Manager and relevant stakeholders where required. 

Accommodation and Dormitory Management 

• Coordinate and assign dormitory rooms to learners during onboarding. 
• Manage dormitory key issuance, tracking, and retrieval during onboarding and demobilization. 

Learner Onboarding and Orientation 

• Support learner onboarding processes in collaboration with the Learner Services team. 
• Conduct learner orientations covering: 
• Student Code of Conduct 
• Campus rules and expectations 
• Accommodation guidelines 

Security Access and Facilities Management 

• Coordinate the issuance and management of learner security passes for: 
• Learner Facility 1 
• Learner Facility 2 
• National Automotive Training Centre (NATC) Building 
• Maintain accurate records of access cards/passes issued and returned. 
• Liaise with security personnel to ensure learner access complies with site security protocols. 

Catering and Nutrition Oversight 

• Monitor meal provision in learner mess facilities. 
• Ensure meals provided are balanced, nutritious, and aligned with learner dietary needs where practicable. 

Work Health and Safety (WHS) and Grounds Maintenance 

• Support the implementation of WHS standards across learner accommodation and common areas. 
• Ensure grounds, walkways, dormitories, and common facilities are free from hazards and maintained to acceptable safety standards. 

Administration and Reporting 

• Provide administrative support to the Learner Services Section as required. 
• Maintain accurate records related to accommodation, meals, security passes, and learner welfare issues.

Selection Criteria

Essential Experience and Knowledge 

• Strong understanding of learner welfare, duty of care, and safeguarding principles. 
• Experience in accommodation, facilities, or student services management. 
• Knowledge of Work Health and Safety standards and practices. 
• Strong interpersonal and communication skills. 
• Ability to work with diverse learner groups in a culturally sensitive manner. 
• Good organizational and administrative skills. 
• Ability to manage confidential information professionally. 
• Previous experience working in student services, training institutions, or residential facilities. 
• Experience working with TVET institutions or development programs is an advantage. 
• Basic first aid or WHS certification is desirable. 
• The Learner’s Wellbeing and Support Officer is expected to uphold Pacific Australia Skills values, policies, and procedures while contributing to a safe, supportive, and well-managed learner environment that enables learners to focus on skills development and employment readiness. 
• Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/mvv2bwmc

HOW TO APPLY
Click the ‘Apply Now’ button.

Please submit
1) Your CV
2) A cover letter addressing the selection criteria

APPLICATIONS CLOSE 11:59pm PNG time Thursday, 26 February 2026.

Should this role be of interest; we encourage you to apply as soon as possible. All applications will be reviewed on a ‘rolling basis’. Kindly note only shortlisted applicants will be contacted.

DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.

About the Organization

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please see www.dt-global.com