Product Information Management (PIM) Manager

Job Description

The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.

PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.

Within PFSCM’s global structure, approximately 115 seconded staff members from more than 40 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem solving, and outcome orientation on a daily basis. RESPONSIBILITIES The PIM Manager is responsible to focus on business results through development and execution of a product item master data solution across PFSCM. The Manager is expected to serve as the primary owner of product item master data and has the responsibility of creating an ongoing maintenance strategy and process. The Manager ensures data quality across the collection, classification, entry, maintenance, and mapping to other identified systems in order to facilitate internal and external easily accessible appropriate product data, while serving as the product owner for the product master data application.

The PIM Manager works in close collaboration with Product Technical, Quality Assurance, Sourcing & Contracts, Logistics, 4PL, IT, and Performance Management & Analytics Units and is expected to operate with a One Team, One Process mindset as an essential link in PFSCM’s public health mission.

The PIM Manager is a member of the Strategic Supply Chain Division and is responsible for also identifying and managing improvement projects in order to create efficiency and sustainable continuous improvement practices related to processes, workflows, and knowledge sharing initiatives. This position leads participation in both unit-based and cross-functional initiatives that contribute to the overall continuous improvement.

The PIM Manager directs and manages the team and is responsible for team performance on key performance indicators and staff management, development, support, and coaching of the Unit members.

Specific responsibilities

• Serve as the point of contact for accountability and management of PFSCM’s product item master data and product owner.
• Lead the comprehensive product master data management strategy, working closely with key stakeholders and analytics partners across the organization, and assessing the landscape of data practices.
• Develop and manage stakeholder relationships.
• Understand operational challenges and provide thought leadership in addressing issues.
• Identify opportunities and contribute to promote the value of MDM through working with stakeholders.
• Maintain policies, processes, standards, and tools in partnership with business and IT system owners to govern product master data.
• Enable data driven culture with ease of access and usage.
• Collaborate with leadership to understand future requirements and direction of the business to chart out data strategy in support of customer centricity.
• Partner with key stakeholders to align on priorities, ensuring business requirements for product master data are clearly defined, well documented, communicated, and understood.
• Apply risk management techniques to minimize projects’ risks, working with QMU.
• Oversee preparation of regular and ad-hoc reporting on any product item-related status and/or performance.
• Develop, maintain, and manage to standard operating procedures and work instructions, including continuous improvement reviews and updates.
• Oversee day to day execution of the team, act as escalation point for the Unit members; coach, mentor, and support team members’ development and training in data management practices.
• Lead and manage the team in full accordance with PFSCM policies, standard operating procedures, and work instructions.
• Manage staff and team performance at a team and individual level, and provide ongoing feedback.
• Develop and maintain an on-boarding training program and regular refresher training for internal teams, new hires, and external stakeholders for alignment on processes and SOPs.

QUALIFICATIONS Professional and Technical Knowledge

• Bachelor’s Degree in engineering, logistics, supply chain, technical business administration, or other related area or equivalent experience.
• 8+ years experience working with master data.
• Experience in the supply chain and procurement is strongly preferred.
• Experience in public health or medical industry, and with health products is an asset.
• Experience working with data quality tools and/or ETL tools.
• Experience with supply chain management and ERP software is preferred.
• Expertise in product master data required; catalog management experience preferred.
• Hands-on expertise in defining actionable data quality measures for product item master data.
• Experience in Agile methodology execution and design thinking.
• Project management experience.
• Experience working with or in low- and middle-income countries is a plus.
• Strong computer skills in standard software systems, such as Microsoft Word, Excel, and PowerPoint.
• Willingness and availability to travel, and perform other duties as needed.
• Must be eligible to work in The Netherlands, the United States of America, or other.

Interpersonal skills/Communication

• Excellent written/verbal communication and interpersonal skills with strong sense of customer service. English fluency required, including speaking, writing, understanding, and reading.
• Exceptional interpersonal and collaboration skills with client relations experience and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications.

Continuous improvement/Innovative

• Experience with continuous improvement initiatives and change management activities.

Priority Setting, Problem Solving, & Detail Orientation

• Strong organization skills with an ability to plan, prioritize, and implement long-range strategies in a fast moving, dynamic and time-bound environment.
• Demonstrated analytical skills; solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.

Leadership/Strategic Thinking

• Strong action management including the ability to manage projects in the most cost efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
• Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.

Salary commensurate with experience.

JSI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, gender identity, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. M/F/V/D

If you are an individual with a disability, or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.

About the Organization

John Snow, Inc., and our nonprofit JSI Research & Training Institute, Inc., are public health management consulting and research organizations dedicated to improving the health of individuals and communities in the US and around the Globe.

JSI's mission is to improve the health of underserved people and communities and to provide a place where people of passion and commitment can pursue this cause.

For over 35 years, JSI and our affiliates have provided high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 106 countries, and currently operates from eight U.S. and more than 40 international offices, with more than 500 U.S.-based professionals and 1,600 host country staff.