Manager, Support Services

Job Description

Tetra Tech International Development is seeking a motivated Manager, Support Services to join the Australia Awards Papua New Guinea (AAPNG) team. This is an exciting opportunity to lead and manage multi-disciplinary support service operation.

Contribute to a world where people, communities, and the planet thrive.

Tetra Tech International Development is a leading development consulting firm working with government, businesses, and NGOs to solve complex development challenges in the Indo-Pacific region. For more information, please visit our website.

The Opportunity

• Full-time position until 30 June 2027
• Location: Port Moresby, PNG
• Reserved for PNG citizens only

Position Overview

Reporting to the Deputy Director-Operations, the Manager, Support Services is responsible for the oversight and operational management of the program’s assets and logistics, Administration, and Information Management and Technology functions. The role drives the design and implementation of policies, systems, and processes that foster innovation, maximize delivery of high-quality program outcomes, and ensure a strong service orientation to other parts of the Program.

Key Responsibilities

• Provide leadership and operational management of assets and logistics, office administration, and information and communications technology functions.
• Develop and implement initiatives to support efficient and effective service delivery in support services.
• Lead assets and logistics, office administration, and information and communications technology policy development and ensure AAPNG systems and procedures are current, compliant, and responsive to operational needs
• Foster effective communication and collaboration among team members and stakeholders.
• Lead the development and implementation of the support services annual workplan and budget
• Monitor and evaluate the performance of support services functions, identifying areas for improvement and implementing strategies to enhance effectiveness, efficiency, quality, and stakeholder satisfaction
• Ensure a safe, inclusive, and high-performing workplace culture aligned with Tetra Tech values.
• Other duties as reasonably requested by DFAT and Tetra Tech.

Selection Criteria

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• At least 8 years’ experience in business support functions or operations, including 5 years of management experience.
• Demonstrated experience leading and managing multi-disciplinary support service teams including administration, logistics, and ICT.
• Proven ability to drive organisational change processes and ensure compliance with policies and procedures that enhance operational effectiveness and efficiency.
• Capacity to foster an internal customer service culture.
• Excellent project management and communication skills.
• Strong computer skills, including proficiency in Microsoft Office 365 applications.

How to Apply

Click the “Apply for job” button on the Tetra Tech International Development website. Applications will only be accepted via the website. Emailed applications will be disregarded.

Please submit:

• Resume (not exceeding four pages)
• Statement of suitability (not exceeding two pages), demonstrating how you meet the selection criteria
• Please do not include transcripts, references, or additional documentation as this will render your application ineligible.

Apply before 11:59 PM (AEST) Monday, 22 September 2025.

About the Organization

As a leading development consulting firm, Tetra Tech International Development works with people and communities to solve some of the world's most complex challenges to achieve a positive impact.

Working at Tetra Tech International Development means working within a values-led organisation that invests in flexible work environments built on trust, safety and well-being. Through unified systems, flexible and supportive workplaces, we provide the foundations required for our team to enjoy the work they do and deliver value every day. Read more about our culture, purpose and values here.

Tetra Tech International Development is an equal-opportunity employer and has a genuine commitment to diversity and inclusion. We encourage people with disability; First Nations Peoples; and people of all cultures, genders, abilities and experiences to apply.

Should you require additional support with your application, please email IDEV.HRServices@tetratech.com  or phone (08) 8375 4400.