UNOPS Geneva Office is providing support to a wide range of portfolios, including UNEP, UNICEF, UNHCR, and other partners.
UNICEF works in some of the world’s toughest places to reach the world’s most disadvantaged children—to save their lives, defend their rights, and help them fulfil their potential.
About UNICEF Digital Impact Division (DID)
The Digital Impact Division (DID) is at the heart of reshaping how UNICEF delivers lasting results for children. DID is committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission. The division works in close collaboration with regional Digital Impact teams and colleagues across headquarters divisions, regions, and country offices to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information.
The mission of DID is to enhance UNICEF’s global digital impact by promoting equitable access to information and services, empowering communities to create lasting, positive change for children, and fostering a more inclusive, interconnected, and sustainable world for every child, everywhere.
About UNICEF Digital Inclusion
The Digital Inclusion programme supports governments and partners to improve equitable and affordable digital access for children, schools, and communities. The programme engages with regulators, operators, and public institutions to explore innovative approaches to connectivity, infrastructure governance, and digital public goods.
This position is a Partner Personnel role. UNOPS is supporting UNICEF Digital Inclusion as a UN partner and is acting on its behalf to provide recruitment and administrative support for this position. The selected candidate will be recruited through UNOPS in accordance with UNOPS recruitment rules and will be engaged as UNICEF Digital Inclusion personnel. The incumbent will work under the effective management and supervision of UNICEF Digital Inclusion, not UNOPS.
About Giga
Giga is an initiative within UNICEF’s Digital Inclusion. Launched in 2019 as a joint initiative between UNICEF and ITU, Giga has the ambitious goal of connecting every school in the world to the internet.
Half of the world’s population has no regular access to the internet, and millions of children leave school without digital skills, making it more difficult for them to thrive and contribute to local and global economies. This digital divide has widened significantly since the COVID-19 pandemic. UNICEF and ITU therefore joined forces to create Giga, an initiative to connect every school to the internet and address this new form of inequality.
Giga focuses on connecting schools so that children and young people have access to information, opportunity, and choice. Schools also serve as anchor points for their surrounding communities: by connecting schools, local businesses and services can also be connected, creating opportunities for service providers to generate revenue and making connectivity more sustainable. A 2021 report by the Economist Intelligence Unit found that a 10% increase in school connectivity can increase effective years of schooling by 0.6% and increase GDP per capita by 1.1%.
Giga’s mission is supported by advanced data science and AI-driven mapping to identify connectivity gaps, optimise investment, and expand access efficiently and equitably. To date, over 2.1 million schools across 136 countries have been mapped using AI and satellite imagery. Giga has supported governments in over 40 countries and helped increase connectivity in more than 20,000 schools globally.
You can read more about Giga’s work at https://giga.global/ and by following @Gigaglobal on X (formerly Twitter).
Giga’s technology team builds open-source tools and services to enable governments to plan, deploy and sustain connectivity. These include mapping and monitoring workstreams, delivered through a combination of tools and services:
Mapping combines Giga Maps, a data ingestion portal (Giga Sync), and AI-assisted validation workflows to produce accurate, and complete datasets of public facilities.
Monitoring combines Giga Meter, ISP data integrations, and analytics dashboards to provide continuous visibility into connectivity quality and performance.
Together, Giga’s tools and services support evidence-based decision-making, strengthen national data infrastructure, and create visibility into connectivity quality and gaps. Importantly, the data generated through these workstreams serves as a trusted input for downstream connectivity use cases such as procurement, financing, and connectivity planning.
The Project Manager, Technology will coordinate the successful delivery, onboarding, and operational integration of these tools and services in countries where Giga works. The consultant will coordinate directly with governments, technical partners, and internal teams to support implementation, ensure data readiness, and guide partners through the full deployment lifecycle.
Key responsibilities include:
Account Management
Serve as the main point of contact for implementation partners ensuring alignment on roles, expectations, timelines and deliverables across Giga’s technology tools and services.
Provide hands-on support to technical users, working directly with data teams, GIS units, monitoring teams, and other operational users of Giga’s tools.
Maintain structured communication across all delivery actors and ensure timely, accurate information flow from internal teams.
Opportunity Identification (early engagement support/ partner scoping / pipeline development)
Support early-stage conversations by clearly positioning the value of Giga’s technology tools and services.
Translate technical capabilities into clear use cases that resonate with Giga’s customers
Design onboarding flows for each tool or service, clarifying partner requirements (e.g., data, staff, etc.).
Develop delivery strategies tailored to each country or partner type
Collect structured requirements from partners to assess feasibility and support qualifying opportunities.
Project Management / Delivery
Manage multiple implementation projects (including pilots), maintaining clarity on milestones, dependencies and risks
Coordinate across Giga’s technology team, business teams (procurement, finance and market shaping) and operational teams (country engagement, communications)
Support onboarding processes for external partners, stakeholders, and users, ensuring they understand expectations and key steps. Facilitate training sessions and provide practical guidance as partners adopt Giga tools.
Maintain accurate trackers, SOPs and documentation covering the full delivery lifecycle.
Capture delivery lessons learned and propose process improvements to strengthen delivery quality and scalability.
Guide partners through the end-to-end steps required to deploy, configure, or integrate Giga’s tools
Customer Success
Ensure partners understand how to use Giga tools and can operationalize their value (support with operational workflows, dashboards, alerts, or other decision-support capabilities)
Deliver briefings and walkthroughs to illustrate each tool or service value proposition and facilitate capacity building with key stakeholders.
Track usage, identify adoption gaps or bottlenecks, and work with internal teams to support partners in addressing them.
Identify recurring questions or patterns to inform improvements to tools, materials, and onboarding flows.
Develop high-quality guidance, training, and “how to use this product” explainers tailored to specific customer/user groups.
Monitoring and Progress Controls
Item
Outputs/Deliverables
Month/Year
1
Delivery plans for active implementations, including milestones, dependencies, risks and partner requirements
Month 1, then updated quarterly
2
Successful onboarding and training of partners for each deployment, with documented materials (guides, walkthroughs, or session notes)
Ongoing
3
Mapping and monitoring deployments supported end-to-end
Monthly
4
Delivery lessons learned documented and shared, including recommended process improvements
Quarterly
5
Pilot and document an implementation approach with a third-party delivery partner, including a clear operating model, division of responsibilities, and evaluation of scalability for future deployments
Pilot completed by Month 3; scalability assessment by Month 6
