Senior Instructional Technology Specialist (GHTASC)

Job Description

Position Description

EnCompass LLC is seeking a Senior Instructional Technology Specialist to be a member of the Bureau for Global Health, Office of Professional Development and Management Support, Learning and Organizational Development Team (GH/PDMS/LOD) through the Global Health Training, Advisory, and Support Contract (GHTASC). the Senior Instructional Technology Specialist designs and develops digital learning solutions for United States Agency for International Development (USAID) health sector staff.

Digital learning solutions will primarily fall under the Professional Development task of Workforce Development and will also impact Organizational Development and Workforce Learning. The purpose of Workforce Development is to strengthen USAID health sector staff capacity to lead and manage health programs by providing resources, sharing knowledge, building capacity, and maximizing learning opportunities.

The Senior Instructional Technology Specialist works with subject-matter experts, instructional design specialists, e-Learning programmers, multimedia developers, graphic designers, voice talent, and project coordinators to plan, develop, and evaluate professional-standard interactive learning solutions using a range of authoring tools. The Senior Instructional Technology Specialist leads full-length and micro e-Learning projects, from facilitating the project kickoff meeting to publishing and testing the final courses. The Senior Instructional Technology Specialist is responsible for the maintenance, support, and updating of the Global Health eLearning Center (GHeL) platform.

FLSA Status: Exempt

This is a full-time role based in a client site in Washington, DC. This position can be fully remote within the US States where EnCompass is currently registered. Candidates located in the DMV area who can attend onsite activities are encouraged to apply. Candidates must be legally authorized to work in the US for any employer without sponsorship.

Position Duties and Responsibilities

Essential functions include:

• Brings leading-edge thinking, methodologies and approaches to the design and development of e-Learning courses and multimedia
• Implements secure, cost-effective IT solutions consistent with Federal and United States Agency for International Development (USAID) guidelines and standards to deliver high-impact and interactive digital and blended learning experiences for health sector staff
• Serves as the point of contact for the maintenance, support, and updating of the Global Health eLearning Center (GHeL) platform
• Oversees course updates and new course designs for GHeL courses
• Coordinates with USAID University’s administrators to update and publish USAID University e-Learning content
• Speaks knowledgeably with clients about digital learning solutions and makes recommendations based on adult learning principles and best practices to bring about a robust learning experience
• Conducts needs analysis with clients to understand the needs of the organization and identifies solutions resulting in effective and targeted design of learning solutions
• Designs curricula using creative, innovative, and evidence-based approaches
• Ensures that programs and activities focus on leading and managing in a GH specific context and/or GH specific technical topics, liaising with client subject matter experts where needed to maximize relevance of content and activities for health sector participants
• Assesses existing and complex learning material from subject matter experts and effectively chunks or breaks down the information into smaller, organized pieces for learners to understand on their own in asynchronous learning
• Develops dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools
• Leads projects from design to implementation and guide projects through the phases of design document, macro, micro, look and feel, alpha, beta, gold, pilot, launch, and evaluation
• Works closely with subject matter experts throughout the project phases to ensure content accuracy and alignment with learning objectives
• Partners with internal teams to develop integrated e-Learning and blended programs, fostering a culture of embracing innovative digital learning solutions
• Assists with the build, maintenance, tracking and data management of the Workforce Tracker.
• Designs and develops curricula and learning courses as needed
• Evaluates learner data and creatively address opportunities and problems
• Manages projects from start to finish, including engagement with clients, prime contractors, and subcontractors
• Manages teams of staff, consultants, and prime and subcontractors
• Manages budgets to ensure quality performance and fiscal responsibility
• Maintains client Learning Management Systems as needed
• Engages fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass activities
• Other duties as assigned

Position Requirements

Qualifications

• Master’s and 10 years, Bachelor’s and 12 years, Associate’s and 14 years, or High School and 16 years of professional experience. Degree in education, curriculum design, organizational development, communication, instructional design, or related fields
• Membership of the eLearning Guild or similar professional organization is desirable

Experience and Skills

• Experienced in instructional design and e-learning development based on experiential, adult-centered learning, and using blended learning and innovative technologies
• Expertise in digital learning solutions and passion for creating e-Learning and multimedia
• Advanced skills in e-learning authoring tools and multimedia development software, such as Storyline, Adobe apps, Premiere Pro, Vyond, and Zappar
• Knowledge of graphic design principles
• Experience designing and implementing for 508 compliance
• Meticulous attention to detail
• Knowledge of the principles of learning including adult learning, learning styles, participatory methods, instructional design, Appreciative Inquiry, whole systems design, e-learning and related topics
• Demonstrated experience managing and supervising consultants, staff, and teams
• Able to confidently engage with staff at all levels to define needs and expectations, collaborate on projects with senior-level clients and team members, and communicate results
• Experience working with international organizations, including the UN System, US Government, NGOs, and the private sector
• Ability to work sensitively in multi-cultural environments and build effective working relations with clients and colleagues
• Commitment to and experience integrating diversity, equity, inclusion, belonging, and accessibility
• Strong planning, organization, strategic thinking, communications, relationship building, project management, and problem-solving skills
• Ability to manage time and prioritize tasks, producing quality products and services within tight time constraints
• Fluency in language(s) other than English desirable
• Ability to work in an appreciative, strengths-based environment, and to use strengths-based tools with clients
• Exceptional communication (verbal and written) and presentation skills with a dynamic, engaging facilitation style

Software Fluency

• Articulate Storyline 360
• Cross Knowledge, Moodle, and/or Cornerstone
• Vyond, Adobe After Effects, or alternative
• Adobe Premiere, Final Cut Pro, or Camtasia
• Audacity, Adobe Audition, and/or Logic Pro X
• Adobe Connect, Cisco WebEx, and/or Zoom
• MS and Google Suites
• Office 365, SharePoint, and Teams

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

How to Apply

Please submit CV, cover letter, portfolio and complete the application.

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

EEO is the Law & EEO is the Law Supplement, Pay Transparency Nondiscrimination Provision

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About the Organization

EnCompass is a women-owned business offering innovative and customized solutions for leadership, capacity strengthening, technical assistance, and monitoring and evaluation. We have experience in more than 70 countries and a team of more than 100 staff and 1,200 experts around the globe.

We partner with government and multilateral agencies, nonprofit organizations, and corporations around the world, offering thought leadership, rich diversity, and technical expertise in global health, inclusive development, education, human rights, and food security.