Support Services Intern

Job Description

As a Support Services Management Intern based in Bangkok, you will support UNOPS EAPMCO by assisting with business planning, performance monitoring (KPIs), and process improvements. Key responsibilities include data analysis, meeting coordination, and acting as a focal point for Generative AI initiatives. Applicants must be current students or recent graduates in business-related fields with fluency in English and strong spreadsheet skills.

Support Services Unit (SSU)

The Support Services function is a standard unit in UNOPS that is responsible for providing efficient and integrated implementation support services in a Business Unit (Country Office, Multi-Country Office, etc). In EAPMCO however, the Support Services Unit (SSU) also provides services to other UNOPS entities/business units which have presence in countries where EAPMCO maintains an office (collectively referred to as External Clients). These External Clients include The Office of the Regional Director for Asia and the Pacific (ORD) in Thailand, the Asia and Pacific Region Health Cluster (APRHC) in Thailand, Lao PDR, and Cambodia, and various other entities such programmes such as Scaling Up Nutrition (SUN), Cities Alliance, Sustainable Energy for All (SEforALL), etc.

The key functions of the SSU include the following:

• Procurement management

• Financial management

• Human Resources management

• Administration and Information & Communications Technology management

• Health, Safety, Security and Environment (HSSE) and Security management

• Liaison with the ORD on various Management and Oversight matters

Under the direct supervision of Head of Support Services, the Support Services Intern provides essential operational and strategic support to the Support Services Unit (SSU) within the UNOPS EAPMCO. The role’s primary purpose is to assist in coordinating business planning, monitoring Key Performance Indicators (KPIs), and ensuring compliance across various business streams. Additionally, the intern drives the Continuous Improvement agenda, specifically serving as the focal point for Generative AI initiatives. This position ensures efficient service delivery to internal and external clients while fostering innovation and organizational excellence in a multicultural environment.

1.Management Support

2.Performance Management and Monitoring Support

3.Continuous Improvement Agenda Coordination

4.Compliance Activities Coordination

1. Management Support

• Support the Annual Business planning exercise by compiling data and various analytical reports
• Conduct analyses and/or prepare periodic and ad-hic reports mainly to support SSU’s management’s and/or MCO leadership’s decision making
• Coordinate and follow up on the completion of various crosscutting exercises mainly within the SSU, and sometimes involving other Functional Units like Business Development, Partnerships and Outreach Unit, and Programme Management Unit
• Organise periodic and ad-hoc SSU All Staff Meetings, ensuring the compilation of an Agenda before each meeting
• Organise periodic and ad-hoc meetings for SSU Management Team and act as the team’s Secretariat, ensuring timely compilation of agendas, meeting minutes and following up on agreed action points
• Act as the SSU focal point for liaising with the Office of the Regional Director for Asia and the Pacific Region (ORD) on various management and oversight issues, and coordinate within EAPMCO the completion of required actions.
  

2. Performance Management and Monitoring Support

• On a quarterly basis, prepare a Key Performance Indicator (KPI) monitoring report detailing how each Business Stream within the SSU has performed against predefined KPIs
• Organize meetings with heads of business streams within SSU to discuss KPI assessment results and formulate back-on-track action plans
• Follow up with responsible personnel in SSU on the implementation of KPI back-on-track actions where deficiencies are identified, and issue quarterly implementation updates
• Liaise with the Finance Business Stream personnel on various matters related to the performance of Administrative Budgets (Local Shared Services budget and Management Expenses [Overheads] budget)
  
  

3. Continuous Improvement Agenda Coordination

• In line with the SSU’s Continuous Improvement agenda, contribute towards the achievement of defined objectives by studying and assessing processes to identify areas for improvement focussing on Quality and Efficiency of service delivery, and making proposals to SSU management
• Conduct research on various operations management matters and make recommendations to the management of SSU for consideration
• Act as the focal point for various improvement initiatives, including all Generative AI initiatives
  
  

4 .Compliance Activities Coordination

• Act as the Compliance focal point in SSU, working closely with the MCO Compliance team that is based in Bangkok
• Coordinate compliance tasks within the SSU, including following up on the completion of rectification action plans

About the Organization

United Nations Office for Project Services