Welfare Officer

Job Description

Excited to make a difference? Join us as a Welfare Officer supporting PNG scholars on their learning journey! Work with top universities, provide vital care during Short Courses, and grow your skills with unique training—all in a dynamic, fast-paced role!

Contribute to a world where people, communities, and the planet thrive.

Tetra Tech International Development is a leading development consulting firm working with government, businesses, and NGOs to solve complex development challenges in the Indo-Pacific region. For more information, please visit our website.

The Opportunity

• Fixed term casual positions available until 30 June 2027
• Location: Port Moresby, Papua New Guinea
• Reserved for PNG citizens only

Position Overview

The Welfare Officer will collaborate closely with service providers, including Australian and PNG universities and Australia Awards PNG, to deliver pastoral care and ensure a positive study experience for PNG scholars, particularly those in NCD and visiting Port Moresby. Responsibilities include identifying, monitoring, and addressing scholars’ needs in line with Short Courses policies, with additional support for individuals with disabilities or those at risk. This short-term advisory role, lasting until June 2027, involves full-time availability during short courses (typically two to four weeks), including after-hours support. Successful candidates must complete training in Gender Equity, Disability, Social Inclusion (GEDSI), Preventing Sexual Exploitation, Abuse and Harassment (PSEAH), Child Protection, and Welfare Management.

This is a casual pool position. A number of Welfare officers will be appointed, with opportunities to work on some of the 20 short course offered annually.

Key Responsibilities:

• Manage daily administration and logistics to ensure smooth Short Course delivery.
• Coordinate with service providers for venues, catering, and suppliers as needed.
• Communicate promptly with Short Courses teams on delivery, participation, or supplier issues.
• Maintain a safe and secure learning environment at all times.
• Build and sustain effective relationships with service providers aligned with AAPNG goals.
• Provide guidance to address academic, welfare, and risk issues per Short Courses policies.
• Monitor scholar attendance and follow up on absenteeism directly.
• Lead welfare interventions and risk mitigation, escalating critical incidents appropriately.
• Conduct regular welfare checks and ensure a 24-hour emergency hotline for scholars.
• Collect and report accurate data on academic and welfare issues, providing updates to the Short Courses team.

Selection Criteria:

• Relevant qualification in psychology, counselling, human resources, education, project management, or equivalent.
• Minimum two years’ experience in student mobility, international education, scholarship programs, or student counselling and pastoral care.
• Experience with DFAT-funded programs, particularly scholarships, and strong cross-cultural interpersonal skills.
• Demonstrated knowledge of Papua New Guinea and proficient English communication, both written and verbal.

How to Apply: Click the “Apply for job” button on the Tetra Tech International Development website. Applications will only be accepted via the website. Emailed applications will be disregarded.

Please submit:

• Resume (not exceeding four pages)
• Statement of suitability (not exceeding two pages), demonstrating how your qualifications, experience, knowledge, skills, and personal attributes align with the selection criteria
• Please do not include transcripts, references, or other documentation, as this will deem your application automatically ineligible

Apply before 11:59 PM (AEST) Sunday 10 August 2025.

Due to a high volume of applications, only shortlisted candidates will be contacted.

About the Organization

As a leading development consulting firm, Tetra Tech International Development works with people and communities to solve some of the world's most complex challenges to achieve a positive impact.

Working at Tetra Tech International Development means working within a values-led organisation that invests in flexible work environments built on trust, safety and well-being. Through unified systems, flexible and supportive workplaces, we provide the foundations required for our team to enjoy the work they do and deliver value every day. Read more about our culture, purpose and values here.

Tetra Tech International Development is an equal-opportunity employer and has a genuine commitment to diversity and inclusion. We encourage people with disability; First Nations Peoples; and people of all cultures, genders, abilities and experiences to apply.

Should you require additional support with your application, please email IDEV.HRServices@tetratech.com  or phone (08) 8375 4400.