Dutystation: Copenhagen, Denmark
Functional responsibilities
Reporting to the Product Manager, the Atlassian Solution Coordinator shall work with ITG teams and other business units in UNOPS to support the development of their skills and capacity in using SaaS solutions, including Atlassian Cloud.
Summary of functions:
Atlassian Cloud Business Support
Atlassian Cloud Platform Management
Business Solutions
Training, knowledge management and capacity development activities
Atlassian Cloud Business Support
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons, to ensure maximum uptime and performance.
Monitor issues reported, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds.
Conduct business needs analysis assessments with relevant stakeholders to ensure business requirements and needs are captured, met, and that the appropriate solution is delivered.
Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment.
Actively engages with stakeholders to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution.
2. Atlassian Cloud Platform Management
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.
Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.
Manage and maintain the entire Atlassian suite of applications including plug-ins.
Monitor issues reported to System Support, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds
Assist stakeholders with user acceptance testing, defect reporting and resolution.
Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what features/functionalities are used, and common use case scenarios performed.
3. Business Solutions
Assist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions into the UNOPS IT landscape.
Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions.
Help solve technical problems through the use of SaaS and other off-the-shelf IT, and help scale by managing the application lifecycle from solution identification to implementation.
Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation.
4. Training, knowledge management and capacity development activities
Provide training including identification of needs, development of materials, communications of changes of platforms (new features), manual maintenance, etc.
Facilitate training and workshops on the Atlassian Cloud and other IT platforms to develop knowledge and contribute to the successful delivery
Promote best practices, share lessons learned and contribute to the wider community of practice
Assist selected offices on piloting the solution
Education/Experience/Language requirements
Masters Degree, preferably in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.
A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a Master’s Degree.
Secondary education in combination with additional six years of experience may be accepted in lieu of a Master’s Degree.
At least 2 years of experience in configuring Jira and Confluence SaaS to deliver business software solutions is required.
Confluence Experience: Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing. Expertise includes leveraging advanced Confluence features (e.g. templates, macros, automations and integrations), managing user permissions and access controls, and monitoring Confluence performance and implementing improvements.
Jira Experience: Proven experience configuring workflows, and issue types to align with Agile methodologies. This includes a deep understanding of how to customise Jira to meet specific team needs, track project progress, and drive efficient issue resolution.
Experience in creating JIRA and Service Desk workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes is required
Experience in recommending process efficiency/optimization in collaborative settings would be an advantage
Experience with scripting or automation for Atlassian cloud management is an asset.
Experience in conducting user training, and workshops about Jira & Confluence is an asset.
Work experience in international organizations is an asset.
The candidate must be comfortable with speaking, presenting, and answering questions at meetings and workshops.
The candidate must be able to effectively troubleshoot issues in a tight timeline.
The candidate must be able to work independently and in an interactive group environment.
TOGETHER, WE BUILD THE FUTURE
UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.
Our mission is to help people build better lives and countries achieve peace and sustainable development.
We are proud of our people and embrace diversity and are committed to equal employment opportunities. Our workforce brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries from a range of backgrounds, and languages and have different gender identities, sexual orientations, and abilities.
We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.