Job Description
Dutystation: Yaounde, Cameroon
Functional responsibilities
Under the direct supervision of the functional supervisor and the overall direction of the Head ofSupport Services as well as the technical guidance of IPAS HR, the HR Associate is responsible foradministering and implementing services, plans, and processes covering the array of HumanResources Management service lines for optimal employee and talent management, i.e. recruitment,learning, performance management, transition, organizational development, and contractmanagement. S/he serves as the first contact for internal and external clients in resolving questions onprocesses and procedures and provision of guidance and information related to HR initiatives andservices to a wide range of UNOPS clients.
Functions / Key results expected:
1. Support to policy development and implementation● Contribute to HR policy development and corporate HR initiatives by assisting to collect dataon trends, risks and opportunities and sharing local HR best practices.
● Assist with projects in support of HR initiatives for attainment of business objectives in line withthe corporate HR strategy.
● Support the communication of HR policy changes and new HR initiatives to management andpersonnel, providing guidance as needed.
2. Advisory Services● Provide guidance on HR related systems and processes including but not limited toRecruitment, Contracts, Position Management, Performance Management, Benefits andEntitlements consistent with UNOPS rules and procedures.
● Provide advice and guidance to personnel on administrative procedures, processes andpractices.
● Act as liaison between unit and internal and external clients and provides proactive customerservice to expedite completion of projects, and provide information.
● As the first face of HR, ensure that new hires’ first impressions are positive and that they haveall in-processing information completed.
● Advise hiring management and guide personnel on UNOPS recruitment and performancemanagement processes, and learning and development initiatives, resources, and plans.
● Provide advice to supervisors on good practices, policies and procedures in performancemanagement, including managing of underperformance.
● Support the implementation of institutional gender and diversity initiatives, providing educationand advice on issues related to equity, compliance, inclusion, and diversity.
3. Talent Acquisition and Administration● Assist in recruitment processes ensuring best practices are used for effective and efficienttalent acquisition in line with UNOPS policy.
● Actively participate in work force planning at the office and project level and guide clientsthrough recruitment and selection processes. Take lead on requisition initiation, longlisting,testing and interviews, formal approvals, selection minutes, reference checking, feecalculation, offers and rejections, and updating recruitment on-line information system.
● Inform and advise UNOPS personnel, consultants, partners and project personnel on theirconditions of service and entitlements according to their contract modality, expediting actionsto facilitate their efficient, timely, and client-focused onboarding.
● Liaise with UNOPS’ HR related groups such as SSC on personnel administration matters andsubmit transactional HR service data (normally within the ERP system).
● Research precedents and present recommendations to supervisor, taking into accountinstitutionalized exceptions. Undertake research on a range of HR related issues and assist inthe preparation of notes/reports.
● Establish and maintain monitoring systems, advising the supervisor on the status of pendingrequests and approaching deadlines. Follow up on team work processes to ensure clearance,
approvals and timely workflows
● Answer questions and follow-up with personnel and management to ensure completion ofabsences requests, performance management cycle, and other HR processes etc. inelectronic information systems.
● Liaise with relevant HQ and UN system units to exchange information and follow up onpending issues.
● Set up and maintain reference files/records.
● Follow up or process payroll verification.
● Monitor status of HR actions to facilitate timely action by supervisor and line management,including on transactions initiated, expiring appointments/contracts, and pending separationactions.
● Support efficient planning and management of the HR unit, including drafting annualrecruitment plans, implementing designated projects in line with the corporate HR strategy,overseeing personnel file systems as well as provision of related statistical summaries andtracking movements of UNOPS personnel within the relevant business units.
4. Team Management● Facilitate the engagement and provision of high quality results and services of the teamsupervised through effective work planning, performance management, coaching, andpromotion of learning and development.
● Provide oversight, ensuring compliance by team members with existing policies and bestpractices.
5. Knowledge building and knowledge sharing● Provide support to the organization, facilitation and/or delivery of training and learning
initiatives for personnel on HR-related topics.
● Provides sound contributions to knowledge networks and communities of practice bysynthesizing of lessons learnt and dissemination of best practices in human resources.
● Collect feedback, ideas, and internal knowledge about processes and best practices and utilizeproductively.
● Undertake research on a range of HR related issues and provide content for notes/reportsincluding quarterly and year-end reports for monitoring, statistical and review purposes bymanagement.
● Liaise with relevant HQ and UN system units to exchange information and follow up onpending issues.
Education/Experience/Language requirements
Education: - Completion of Secondary education is required.
- First University Degree in Human Resources Management, Business Administration, Public Administration, or equivalent disciplines is desirable.
Experience: - Minimum of six years of relevant experience in an internationaland/or national organization in providing HR advisory, recruitment,and/or HR-generalist services.
- Some experience in UN system organizations is desirable
- Proficiency in computers and office software packages (Google suite) and experience in handling of web-based managementsystems is required.
- Experience in use of HR information systems, Enterprisesystems including OneUNOPS is desirable.
- Knowledge of UN policies, procedures and practices highly desirable
Language:
- Full knowledge of French working language is essential.
- Knowledge of English language and/or another official UNOPS language is an asset.
