Job Description
This is an excellent opportunity to contribute to the effective functioning of UNOPS operations in Sudan by providing essential IT support. The position offers exposure to a variety of IT-related tasks and the chance to work in a dynamic international environment.
This position operates within the UNOPS Sudan Office, supporting information technology related services and functions. The ICT Senior Assistant will provide essential support in managing and maintaining the office’s IT infrastructure, ensuring efficient and effective operations. The role requires close collaboration with various teams, including Support Services, Programme Support Officers, and Portfolio Managers, to deliver optimal IT support.
The ICT Senior Assistant provides support on information technology related services and functions to UNOPS Sudan Office in managing its operations. In the discharge of her/his duties, the ICT Assistant liaises with UNOPS Support Services personnel, Programme Support Officers, Chief Technical Advisers and Portfolio Managers & Portfolio Assistants in order to ensure best support.
Implementation of ICT and Operational Strategies
- Ensure full compliance of ICT activities with UNOPS rules, regulations, policies and strategies which includes administration and maintenance of IT infrastructure, hardware, and software, along with ensuring robust network stability and security through compliance with organizational policies.
- Contribute to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.
ICT Client Services, Management and Administration
- Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
- Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
- Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
- Interaction with UNOPSHQ and ICT staff from other UN agencies in the area to share and exchange information and expertise on applications and tools.
- Effective advice on all project implementation activities involving ICT; the hardware and software procurement process;
- Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.
Network Administration
- Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files.
- Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system.
- Maintenance of equipment and applications associated with electronic mail systems.
- Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
- Trouble-shooting and monitoring of network problems.
- Proper security to the LAN by stringent management of the Firewall. Ensure that the UNOPS desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
- Response to user needs and questions regarding network access.
- Maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Maintenance of measures in place for business continuity and disaster recovery processes.
- Maintenance of video conference hardware and applications.
Knowledge Building and Sharing
- Provides contributions to knowledge networks and communities of practice by synthesizing lessons learnt and dissemination of best practices in ICT.
- Participates in, organizes and delivers training for the operations/ project personnel in ICT services.
