IT Coordinator

Job Description

Position Description

EnCompass LLC is seeking an IT Coordinator to collaborate with other IT team members to provide IT-related support to staff and administrative support to the team.

To be successful in this role, the IT Coordinator must be knowledgeable about MS O365 software and applications, have a basic understanding of networks and databases, and have a talent for clearly explaining technical IT information to non-technical end-users.

Key functions include providing support to new hires, supervisors, and IT colleagues during the pre-start and onboarding processes and keeping trackers and databases up to date; therefore, excellent interpersonal skills and deep attention to detail are required.

This is a great opportunity for someone with a deep understanding of MS software as a user who is interested in deepening their technical IT skills and better understanding end-user needs.

This is a full-time position on location at EnCompass headquarters, in Silver Spring, Maryland. This position will be using the EnCompass hybrid work model with some days per week in the office. Must be legally authorized to work in the US for any employer without sponsorship.

Position Duties and Responsibilities

Essential functions:

• Provide first-line technical support to employees regarding hardware, software, and network -related issues
• Serve as bridge between non-technical end-users and higher-level IT technical team in providing excellent technology support to staff

• Serve as point of contact for staff questions about all Microsoft platforms, coordinating with other IT team members and/or vendors, as needed, to respond to more challenging or complex issues
• Diagnose and troubleshoot technical problem, identifying root causes and implementing the solutions promptly
• Assist in the setup, configuration, and maintenance of workstations, printers, peripherals, and other devices, including but not limited to:
  • Creating new hire emails
  • Adding the new hire to the all staff and US staff groups, 1Password, etc
  • Configure laptops for new hires
  • Coordinate with supervisor to complete staff departure IT-related tasks, such as software/subscription transfers or subscription cancellations, content of out-of-office messages
• Troubleshoot basic issues that arise during computer usage and provide solutions to common problems
• Support the IT Assistant, as needed, in maintenance of the IT Compass site
• With support from the rest of IT, the Senior KM&L Manager, and Talent Development, conduct the site owner trainings for new SharePoint site owners and orientation sessions with new employees
• Educates end-users on how to use MS features, connect to networks, and utilize the different functionalities of the IT systems at the company
• Support transitions to new systems, platforms, and applications
• Maintain computer and video equipment in the conference rooms; provide technical support to users when problems arise
• Provide surge support to rest of IT team for ticketing system
• Assist in the development and implementation of IT policies and procedures
• Assist in the training of users on new systems and software
• Assist the IT team in planning, implementing, and overseeing IT projects, including hardware and software upgrades, network expansion, and system migrations
• Collaborate with external vendors and service providers to ensure the successful execution of IT Projects

Other:

• Engage fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass events, and providing administrative support to other team members as needed
• Other duties as assigned

Position Requirements

Qualifications

Academic Qualifications

• High school diploma and 5 years of experience; Associate’s degree and 3 years of experience; Bachelor’s degree and 1 year of IT experience
• Additionally, some experience in customer service

Experience and Skills

• Must have strong knowledge of Microsoft software and applications to include SharePoint
• Must be knowledgeable in MS O365 /Active directory / ticketing system / physical network / software licensing
• Excellent interpersonal skills and the ability to work with staff at all levels of the company
• Excellent communication skills and ability to clearly explain technical issues to non-technical users and vice versa
• Understanding of IT networks and databases
• Strong time management skills and ability to work in a fast-paced environment
• Team player with strong collaboration skills
• Highly organized with excellent coordination skills
• Ability to pay close attention to details
• Previous experience in help desk support will be an advantage
• Ability to work in an appreciative environment with colleagues and clients

How to Apply

Please submit CV and cover letter, and complete the application online

Estimated Pay Range for this Position

The pay range for this role allows for the wide variety of factors that are considered in making compensation decisions including, but not limited to skill sets, experience and training, certifications, and other business and organizational needs. At EnCompass, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $54,100 to $62,600

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

EEO is the Law & EEO is the Law Supplement, Pay Transparency Nondiscrimination Provision

VEVRA Notice

About the Organization

EnCompass LLC is a women-owned, small business consulting firm working in International Development, and offering innovative and customized solutions for leadership, capacity strengthening, technical assistance, and monitoring and evaluation. We have experience in more than 70 countries and a team of more than 100 staff and 1,200 experts around the globe. We partner with government and multilateral agencies, nonprofit organizations, and corporations around the world, offering thought leadership, rich diversity, and technical expertise in global health, inclusive development, education, human rights, and food security.

Founded in 1999, EnCompass began as a virtual organization supporting clients and implementing work through a network of staff and expert consultants. Today, we have more than 110 full-time staff and a Global Consulting Network, our vetted database of specialists, through which we engage, on average, 200 consultants each year. In early 2017, EnCompass opened its first international office in Addis Ababa for Transform: a Primary Health Care project. In 2019, we set up our second field office in Lima, Peru. We maintain a full-time staff presence in Benin, Ethiopia, Germany, Great Britain, Peru, and Uganda.