Feedback from employees working for the International Committee of the Red Cross showed a perceived lack of transparency in the recruitment process, with staff reporting they felt powerless over their working situation.
To solve the problem, the international humanitarian organization launched the People Management Project in 2013 with the objective to increase transparency, efficiency and employee empowerment by making refinements to the definitions of roles and responsibilities and the accountability of individuals and groups, as well as beefing up the organization’s internal communication systems.
Before the PMP, ICRC, which employs 13,000 people in more than 80 countries, conducted internal recruitment behind closed doors, coordinated mainly by its headquarters in Geneva.