Service to the Armed Forces/International Services Mobile Regional Program Manager

Job Description

The Service to the Armed Forces (SAF) and International Services (IS) Division mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF-IS at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals and conduct emergency communication. We also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families.

The American Red Cross is currently looking for a Reservist to serve as a SAF-IS Regional Program Manager who is willing to deploy to overseas locations where we support the military community. This is an assignment for overseas deployment, with an anticipated departure date October 23, 2022. This is an approximate 24-month term-limited benefits eligible position, through the February 2024 rotation. This position reports to the Ukraine Contingency Deputy Director.

This position will deploy to a different deployment location each rotation (rotations are October, February, June each year), with time off in-between each deployment. One deployment rotation will be in Germany where the tasks could include will assisting with coordinating travel through DTS (Defense Travel System); assisting with the in-processing/out-processing of the mobile team; assisting with assigning the mentors to new deployers, and other duties as assigned.

This position will be deployed for the entire length of assignment, with 9 days off between each deployment.

Responsibilities

• Builds strong relationships with military leadership and members of the military
• Outreach includes command meetings, education briefings, presentations or information sessions
• Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service

Volunteer Management: Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation

• Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services
• Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint

Service Delivery Management: Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area

• Provides supervision of volunteer Service Delivery staff
• Ensures community outreach, to include command meetings and education briefings, presentations, or workshops
• Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives
• Manages support services to military members and their families to include family follow-up information and referrals, and other related services
• Provides support for the emergency communications center with local information, as appropriate
• Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available

Financial and Reporting Management: Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met. Coordinate closely with Ukraine Contingency Director on leadership/mentorship opportunities for other deployed members, provide feedback on deployment improvements for the Mobile Team and may assist with deployment travel arrangements for other mobile members.

SAF Mobile staff is a special workforce required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:

Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.

• Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.
• Responds to emergency, surge and disaster situations, as needed.

To maintain readiness, staff must:

• Maintain all medical and security requirements

• Engage in annual deployment familiarization program to include trainings and meetings
• When activated to deploy, participate in additional trainings and meetings to prepare for deployment

In addition, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction. This may include:

• Ensuring Training Services programs are supported and promoted in their jurisdiction and that there are sufficient trained volunteers to provide classes
• Ensuring Disaster Cycle Services are provided including responding to local, regional and division level disasters and acting as a planning partner for local emergency management and response activities
• Establishing and maintaining a positive and mutually beneficial relationship with local Armed Forces Blood Service Programs

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

Qualifications

Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.

Experience: A minimum of five years related experience in program management or related field is required.

Managerial Experience: n/a

Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services is strongly desired.

Mobility Requirements:

• U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport.
• Worldwide mobility is a condition of employment and an essential function of this position.
• Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
• Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
• May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas.
• Periodically accompanies the military on deployments.

About the Organization

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.