ICT Officer

Job Description

Job Highlight

Apply specialized DevOps expertise to develop, implement, and maintain the UN’s “goTravel” software solution. This critical tool helps Member States detect and counter terrorist travel, directly supporting key UN Security Council resolutions and international security efforts.

Role Purpose

Under the supervision of the Project Manager and  the technical guidance of the Head of Technology of the CT Travel programme, the incumbent will :

• Support in the software development, testing, and debugging of computer application systems, particularly in supporting the implementation of new software releases for the CT Travel programme goTravel software solution, using established standards tools, namely: Visual Studio, Scrum, Agile, Azure DevOps, Azure Cloud.
• Support in the development, testing, debugging, implementation, and maintenance of applications using UN standard web-based and client-server development frameworks and technologies, namely: .NET Core, .NET Framework, C#, MS SQL Server, MariaDB, PostgreSQL, Elastic Stack, Angular, and Python.

Functions / Key Results Expected

The ICT Officer (DevOps) will be providing technical assistance  to the DevOps activities for the goTravel software solution upcoming releases and will be responsible for the following tasks:

• Support the installation of computer application systems, software, and hardware according to specifications; assist with the monitoring of computer application systems using Azure DevOps tools and approved monitoring tools, and prepare routine monitoring reports. 
• Assist in troubleshooting routine issues within the DevOps platform and escalate more complex problems to colleagues as required.
• Handle, prioritize, and process user support tickets and queries received from clients.
• Provide technical and administrative support as a team member during the planning, testing, implementation, and maintenance of computer application systems. 
• Assist in preparing technical and user documentation for deployed computer application systems, as well as training materials, and conduct technical presentations.
• Assist in maintaining functional specifications and documentation for systems, programs, and procedures developed and/or modified.
• Support version management activities,  backup routines,  and deployment to users’ offices; assist with follow-up reviews with users and developers, and respond to users’ requests.
• Record and manage best practice resolutions for the self-service technical knowledge base.

Education Requirements

Required:

• A first-level university degree or professional qualification in computer science, information systems, or related fields, with two (2) years of relevant technical experience, is required.

Desired:

• Microsoft Azure DevOps certification is desirable.

Experience Requirements

Required:

• Relevant technical experience is defined as experience in information systems analysis and programming, systems support, administration and maintenance, software development, technical writing, or related areas. 
• DevOps using CI/CD pipelines built on GitHub Actions, GitLab, or similar is required.

Desired:

• Experience working in Microsoft Azure IAAS services, including virtualization, networking, storage, monitoring, and disaster recovery, is desirable.
• Experience working in C++, Python, Haskell, Bash, Rust, Emacs Lisp or Java, JavaScript, R, and SQL or similar is desirable.
• Experience working in ITIL, ITSM framework, Incident Management, Problem Management, Change Management, and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic, etc.) is desirable.
• Experience working with the United Nations system or a similar international organization is desirable.

About the Organization

About the Region

The UNOPS Global Portfolios Office (GPO) unites the New York Portfolios, including the Peace and Security team (PSC); the Geneva Office; and the Vienna-based Water, Environment and Climate (WEC) teams, to maximize global impact, foster efficiencies, and streamline global programmes. Leveraging our collective expertise and networks, GPO supports UNOPS’ strategic priorities and the SDGs across over 130 countries. We deliver project management, fund management, advisory services, project implementation, and HR services, working closely with major global partners. Our thematic focus includes sustainable development, climate action, health, peace & security, and humanitarian action.

Job Specific Context

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness, and sustainability of peacebuilding, humanitarian, and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement, and infrastructure services to a wide range of governments, donors, and United Nations organizations. 

New York Portfolio Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of the UNOPS mandate in project management, infrastructure management, and procurement management. 

Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), and Development and Special Initiatives Portfolio (DSIP). It provides Services to partners’ programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries. 

UNOPS has signed an agreement with the United Nations Office of Counter Terrorism (UNOCT) to implement the project activities for UNOCT Special Projects and Innovation Branch (SPIB),  Countering Terrorist Travel Section (CTTS), Countering Terrorist Travel (CT Travel) Unit. CT Travel assists Member States in building their capabilities to detect and counter terrorists and serious criminals by using advance passenger information (API) and passenger name record (PNR), to improve the use of international databases with known and suspected terrorists and criminals, such as those of INTERPOL, and enhance international information exchange, in accordance with Security Council (UNSC) resolutions 2178 (2014), 2396 (2017), and 2482 (2019) and international human rights standards, including on data protection and privacy rights. CT Travel provides a range of training and technical assistance to enhance analyst capabilities to perform rules-based targeting and is now expanding its support to threat and risk assessments.

The incumbent of this position will be a personnel of UNOPS under its full responsibility.